Are you an independent and proactive coordinator who can successfully manage our service and maintenance activities and is looking for a new challenge? Do you enjoy helping customers and ensuring everything runs smoothly? Then we are looking for you!
All over the world, the animal nutrition industry relies on dosing and weighing systems from KSE – The Batching Experts. Our projects range from supplying, developing, and commissioning a single machine to delivering a complete factory, including automation.
Your work begins after delivery or commissioning. As a Service Coordinator / Administrator, you are the first point of contact for our customers when it comes to service and maintenance of their installations. You proactively ensure that their production processes continue without interruption. Should an unexpected malfunction occur, you make sure it is resolved as quickly and efficiently as possible – and to the customer’s full satisfaction.
As Service Coordinator, you take on a major responsibility – and you’re not afraid to handle it. Acting as the central link between customers, engineers, and internal departments, you manage both planned and ad hoc service and maintenance projects. You always know exactly what is happening at your customers’ sites.
Regular maintenance is scheduled well in advance in close consultation with the customer. Once that’s done, the preparations can begin – a key part of your job. You make the planning for the field service engineer and make sure they can travel to the customer with all the necessary documentation. This may be by car or by plane. In the meantime, you regularly check in to ensure the customer is fully satisfied with the support provided.
As a Service Coordinator, you work closely with various departments within the organization. You monitor the activities of field service engineers who work on-site and support them remotely. If a malfunction cannot be resolved or another issue arises, you provide assistance and, when necessary, collaborate with colleagues from the development or project team. For example, if a newly delivered machine does not function properly in certain areas, you ensure that the issue is resolved quickly and effectively.
You are responsible for the preparation of service assignments and for creating quotations for both service work and aftersales activities. In addition, you follow up on these assignments and handle the invoicing process. When required, you provide aftercare to customers and monitor whether machines continue to perform properly after service has been carried out. All service and aftersales activities are carefully documented and reported by you.
A service-oriented professional with commercial awareness and strong communication skills – someone who can easily switch between speaking with a technician and a managing director. In addition, you bring:
As an employer, we offer a professional, supportive, and stimulating environment where your talent truly makes a difference:
At KSE, you experience the best of both worlds: the personal atmosphere and short communication lines of a family-owned company, combined with the impact and opportunities of an international organization. You’ll work on innovative projects that truly make a difference, together with colleagues who are passionate about their profession. In addition, you will have plenty of room to develop yourself and make full use of your talents.
Working at KSE means joining a Dutch family business with an international outlook. We combine deep technical expertise with an open and informal work culture. You will have the freedom to grow, collaborate, and contribute to intelligent solutions for handling and dosing solids across a wide range of industries.
At KSE, you will help develop high-end dosing and weighing systems, as well as advanced automation software. You will contribute to smart, scalable process solutions for clients around the globe. By working in customer-focused teams, you experience the full cycle of your work – from concept to completion – with is both motivating and rewarding.
Collaboration is at the heart of what we do. In multidisciplinary teams, we combine our knowledge and strengths to tackle complex customer challenges. You will work closely with skilled engineers, developers, and specialists who are not only experts in their field but also eager to share what they know. At KSE, you’re encouraged to think along – not just with our customers, but with the company itself. Your ideas help shape our direction and growth.
With over 120 colleagues, we form a close-knit and dedicated team. You will have the opportunity to develop yourself, expand your knowledge, and actively contribute to innovation and growth. Your work will be varied, forward-looking, and constantly evolving. At KSE, you’re free to shape your own path – whether you want to advance in your current role or explore something new.
As an Assistant Project Manager, every day brings new challenges. The market is evolving rapidly, and we respond immediately. In the multidisciplinary teams you’re part of, projects are carried out from start to finish. From concept to realisation — you experience it all. That’s what makes the work so interesting and valuable.
Because we are available 24/7 for our customers worldwide, planning and coordinating activities for our service engineers, emergency support, and helpdesk is a daily challenge. It requires a careful balance between planning ahead and responding quickly when unexpected situations arise. No day follows a fixed routine: one moment everything revolves around solving an urgent issue, the next it’s about coordinating maintenance visits across different time zones. It’s exactly this variety – constantly anticipating, adapting, and working closely with colleagues and customers around the world – that makes my role so dynamic and rewarding. It’s very satisfying to know that my work directly contributes to the continuity of our service.
Are you eager to learn and interested in this role? Please submit your motivation letter and CV to Marie-José Koolen via the form on this page.
Questions? Call +31 497 383818 or email jobs@kse.nl.
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Call KSE the Netherlands +31 (0)497 383818
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